Managing telecom costs and negotiating the best rates you can is an important part of managing your business. You can do this in a more effective way by understanding your charges and making sure they are accurate. With the complex billing and packages that are offered in today's competitive communications market it is a task that some do not spend the time doing and pay unnecessary charges.
Your contract will specify exactly what you should be charged and if you do not get one from the carrier ask them for one. Make sure it specifically spells out the equipment cost, monthly line and long distance rates. Cellular plans are the biggest culprit as they seem to get a life of their own. You must ensure that the carrier doesn't slide any new fees in for which you have not contracted.
With the cost of long distance dropping be sure you are getting the accurate and best rate for your volume of calls and that if you switch carriers for the long distance, all previous carriers have been taken off the service. Most new calling plans have special rates for outside the normal calling times, or areas.. By verifying these calls at a glance you will also discover charges for services not requested and added quietly when a bundle was changed.
Automatic processing of phone bills could be dangerous to your bottom line and one that should have manager overview. Many landline and cellular carriers simply explain to complaining customers-We made a billing error..we will reverse the charge. If you don't ask they won't tell.
I have found instances on bills where I was being charged for a service I did not have, never ordered, and had been billed months on end for. Don't let it happen to you, pick-pockets are everywhere.
I welcome you to visit me at my blog at 2 Big Telecom Guys where you can get our newsletter and special reports at no cost. You will also discover valuable information about telephone systems, teleworking and computer telephony integration.
Your contract will specify exactly what you should be charged and if you do not get one from the carrier ask them for one. Make sure it specifically spells out the equipment cost, monthly line and long distance rates. Cellular plans are the biggest culprit as they seem to get a life of their own. You must ensure that the carrier doesn't slide any new fees in for which you have not contracted.
With the cost of long distance dropping be sure you are getting the accurate and best rate for your volume of calls and that if you switch carriers for the long distance, all previous carriers have been taken off the service. Most new calling plans have special rates for outside the normal calling times, or areas.. By verifying these calls at a glance you will also discover charges for services not requested and added quietly when a bundle was changed.
Automatic processing of phone bills could be dangerous to your bottom line and one that should have manager overview. Many landline and cellular carriers simply explain to complaining customers-We made a billing error..we will reverse the charge. If you don't ask they won't tell.
I have found instances on bills where I was being charged for a service I did not have, never ordered, and had been billed months on end for. Don't let it happen to you, pick-pockets are everywhere.
I welcome you to visit me at my blog at 2 Big Telecom Guys where you can get our newsletter and special reports at no cost. You will also discover valuable information about telephone systems, teleworking and computer telephony integration.
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